What is MyChart?

MyChart is a free, secure online tool that gives patients easy access to their health information, any time, from anywhere. Patients can view test results and other clinical records, enter personal health information, share their records and securely message their physician or healthcare professional.

What information will I see in MyChart?

MyChart allows you to:

  • View your medical information online, including lab results, medication lists, pathology reports and more
  • Share your records with friends, family and health care providers who you delegate access
  • Input and manage information in your personal health record, such as medications, allergies, blood pressure and weight. This information can be viewed by health care providers who you allow access to your MyChart
  • Securely message with those who you have given access to your MyChart account

How long before I see the results?

Some results are subject to a delay to provide doctors and health care professionals with enough time to meet with you to review sensitive test results. Most records will be made available to you after they are available to your clinicians:

Data Type Delay (business days)                                   Data Type Delay (business days)
Allergies 0 Blood bank 0
Care plans 0 Medication 0
Labs 11 Genetics 35
Microbiology 14 Pathology 35
Discharge Summaries 0 Radiology 21


The following sensitive information will not be available for anyone under the age of 16:

·         HIV ·         Herpes
·         Gonorrhoea ·         HLA
·         Syphilis ·         B-HCG
·         Chlamydia ·         Forensic tests

How secure is health information in MyChart?

MyChart is secured through the same encryption technologies used by the major banks for online banking.

How do I register?

Patients, or a substitute decision maker, can now register for a MyChart account online.


Questions about your results?

Your clinicians can discuss your test results with you at your next appointment.

Concerns about correct records?

If you are concerned about how correct the MyChart records are, please contact the Health Records Department at 519-370-2400 ext. 2213.

Need help?

Please contact MyChart’s support staff by email at:

mychartontariowest@hhsc.ca or by phone at 1-833-221-2202

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