Your Hospital Stay

Being involved in your health care while in hospital is important for your safety, recovery and overall experience. Asking questions, sharing your concerns and telling your health-care team about your health history, medications and preferences helps them understand your needs and provide the best possible care. You are an important member of your health-care team, and your involvement helps support informed decisions, prevent errors and ensure your care reflects what matters most to you.

You may be asked to sign a consent form for certain tests, procedures and treatments, including transfusions of blood and blood products. Before signing, ensure you know the benefits and risks of having treatment and the risk(s) associated with not having the treatment(s). If you need more
information or have questions before signing, consult your care provider.

Ethics and values play a role in many of the decisions made in healthcare. To assist our staff and physicians with making these decisions, an Ethics Consultant and Ethics Committee are available as a resource to assist with decision making in the hospital as needed. For more information, please ask your care provider.

The whiteboard in your patient room is used by your health care team to communicate information about your care. Whiteboards are updated every shift to include the current date, name of the most responsible nurse, your individual mobility status, and risk level for falls and pressure injuries.
Please ask your nurse about your individual risk for falls and pressure injuries and how you and your family can be involved in prevention strategies. The whiteboard can also be used to share any information with your health care team that would help make your stay more comfortable.

A tablet is available at the bedside that offers TV, radio and resources such as patient education, meal selections and patient experience surveying.

South Bruce Grey Health Centre encourages the support of family and friends for patients during a hospital stay. Patients, families and other partners in care are respected as essential members of the health care team, helping to ensure quality and safety. Families and other partners in care, as identified by the patient, are welcome 24 hours a day according to patient preference.

Visitors and non-designated family members are welcome between 9:00 AM and 9:00 PM.

Please do not visit if you have a cold, fever or feel unwell.

South Bruce Grey Health Centre is proud to offer Meals Your Way, an expanded patient menu offering a variety of choices at each meal time. Allergies and special dietary restrictions are accommodated.

Meal Service Times:

Breakfast 8:00-8:30 AM Lunch 12:00-12:30 PM Dinner 5:00-5:30 PM

Vending machines are available at each site.

South Bruce Grey Health Centre has paid parking which costs $3.00 per exit (including applicable taxes). VISA, MasterCard, and Interac Debit cards are the only payment methods accepted at the pay stations and gate exits. There are indoor parking pay stations located at the hospital entrance, or you can pay at the gate. In the event that you are required to attend South Bruce Grey Health Centre on a frequent basis, 10 and 30 day passes can be obtained at Patient Registration for a reduced rate.

• Animals may be brought into the hospital under the following conditions:
• The animal is a designated service animal.
• The animal is part of the St. John Ambulance Therapy Dog Program or similar approved program.
• It is deemed that a short visit by a personal pet would be beneficial for the patient. Animals must have vaccinations up to date. Please ask your care provider for more information.

South Bruce Grey Health Centre is committed to protecting the privacy of personal health information. The collection, use, disclosure and management of personal health information is governed by Ontario’s Personal Health Information Protection Act (PHIPA). To request access to
these records or to correct your personal health information, you can complete an access request available through the Health Records Department. You can reach Health Records at ext. 2213.

South Bruce Grey Health Centre is committed to providing a safe and respectful environment for all patients, visitors and staff. There is zero tolerance for verbal abuse, violence, harassment, racism or discrimination.

We believe in the importance and value of providing spiritual care for patients and families and promote independent patient choice for receiving spiritual care. Our staff are happy to assist you in contacting your spiritual care provider if assistance is required. You may also wish to contact your
spiritual care provider on your own or with family assistance.

South Bruce Grey Health Centre greatly values the feedback we receive from our patients and families and use it whenever possible to improve patient care experiences. If you have a concern regarding your experience, or a suggestion for improvement, we would like to hear from you. As a
first step, please review your concern or suggestion with the Patient Care Manager. If your concern cannot be resolved, please reach out to the Patient Relations Office for further assistance.
patientrelations@sbghc.on.ca

SBGHC offers complimentary Wi-Fi for patients and visitors (GBIN-GUEST network). If you have difficulty connecting, please speak with a member of your care team.